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Project Coordinator (Remote)

Company: Appspace
Location: Portland
Posted on: January 6, 2022

Job Description:

Founded in 2002 and headquartered in Dallas, TX, Appspace's platform helps organizations build an exceptional

workplace experience with simple communication and space management tools. With offices in the US, UK, UAE,

and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers

that trust us to help them communicate with their teams and modernize their workplace experiences.

Appspace is a product-first company with a dedicated and passionate team that loves our product and wants our customers to be successful and happy. As we grow into our next phase as a company, we must become a first-class product management company with strong product leaders capable of partnering to document the product strategy and the development plan.

Job Summary:

The Project Coordinator facilitates the implementation process for new, existing, and potential Appspace customers

to help achieve immediate success. The Project Coordinator will educate new customers, answer technical

questions, and ensure a seamless adoption of the Appspace platform. This person will excel in both written and

verbal communication, have experience with web-based technologies, and be passionate about helping customers

achieve their objectives. The Project Coordinator will have the ability to quickly absorb new platform features and

communicate them to users with varying degrees of technical expertise.

Job Responsibilities:
Provide detailed account walkthroughs and advise new customers on how to best configure their deployment.
Align expectations and simplify product adoption by helping customers understand the capabilities and best practices of the Appspace platform.
Communicate account setup requirements and expectations with customers and key stakeholders
Communicate customer requests and feedback to key Appspace stakeholders and capture in Salesforce
Continuously improve the onboarding process by leveraging customer feedback
Identify operational objectives of customers and establish relationships with new customer stakeholders
Listen to feedback and information provided by customers and ask clarifying questions to ensure proper use of the platform

Job Requirements:
Ideal candidates will have 3-5 years of professional work experience (post-undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.
Computer software industry experience preferred (SaaS)
Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously
Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer's needs are addressed quickly and completely
Familiarity with Salesforce
Technically inclined and able to quickly pick up and train customers on software changes


For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:
Unlimited PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
A casual dress work environment
A company provided laptop (choice of Mac, PC, Chromebook)

Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.

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Keywords: Appspace, Portland , Project Coordinator (Remote), Other , Portland, Maine

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