Digital Service Specialist
Company: Canon Solutions America, Inc.
Posted on: January 7, 2022
Canon Solutions America, Inc.
Requisition ID: 26164
Category: Customer Service/Support
Position Type: Full-Time
If finding an effective fix and supporting customers with the
highest level of service standards sounds appealing to you, Canon
Solutions America, a leader in technology, solutions, and services,
wants to know your story. We're actively seeking a Digital Service
Specialist to deliver amazing experiences and elevated efficiency
within the routine maintenance of Canon-supported products in
accordance with Service and Parts Standards.
In this position, you'll be accountable for:
- Reporting to your manager product failure trends and
serviceability issues with necessary supported documentation,
ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and
accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service
Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the
branch/district's overall metric targets.
Please note: This is a customer-facing role, and requires
compliance with customer policies and protocols, which may include
COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the
ability to successfully complete the 120-day introductory period
and the PDIF (Printing and Digital Imaging Foundations) new-hire
- Ability to travel (valid driver's license and acceptable driving
- Capable of functioning in a 24/7 environment, while performing
shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
- Must be able to lift 50 pounds and be active more than 50 percent
of the time (walking, standing, stooping/kneeling).
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
We are an EEO/AA employer. Minority/Female/Individuals with
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
Keywords: Canon Solutions America, Inc., Portland , Digital Service Specialist, Other , Portland, Maine
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