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Client Support Representative II

Company: Modern Hire
Location: Portland
Posted on: January 10, 2022

Job Description:

Modern Hire is the leading SaaS platform for intelligent, more confident hiring. We help hiring teams quickly and expertly identify best-fit candidates and automate workflows with advanced screening, interviewing, and assessment technology. Modern Hire is the leader in ethical selection science, data-driven insights, and superior hiring experiences. Nearly half of the Fortune 100 and 700 leading global brands trust Modern Hire for its commitment to seriously better hiring. Our Client Support team is responsible for the intake and triage of Modern Hire Platform-related challenges. We are looking for a Client Support Representative to join our team and assist candidates and users by removing technical obstacles and optimizing their Modern Hire experience. The shift for this opening is Monday - Friday 10:00 am - 6:00 pm CSTDay-to-day you'll:

  • Consult with clients or clients' candidates using several different mediums such as live chat, phone, email, and webcam to resolve application functionality, performance and availability problems that may be related to the Modern Hire software or user error
  • Monitor email, voicemail, and other queues
  • Isolate the problem, determine the cause, and the action steps necessary to resolve the problem in the most effective manner. Perform corrective procedures to resolve the problem
  • Route accurate and detailed descriptions of unresolved problems to escalation queue or appropriate support staff in a timely manner
  • Serve as the first point of contact for internal application questions, reporting requests, identifying or confirming bugs and other varied projects
  • Conduct concierge interviews for clients who have the service enabled
  • Demonstrate effective troubleshooting skills through the quantity of problems resolved correctly without further incident occurring as a result of work performedIf you can answer "yes" to the following, then we want you to apply!
    • Do you have at least two (2) years of experience in a professional or service desk work environment or an education equivalent such as a degree/certification in IT Help Desk?
    • Do you have previous customer service or support experience?
    • Do you have outstanding phone and customer service skills?
    • Do you have strong technical troubleshooting abilities?
    • Are you able to logically solve problems?
    • Do you have excellent written and verbal communication skills?
    • Do you have strong documentation skills?
    • Do you have strong attention to detail?
    • Are you able to type 35-40 words-per-minute
      Modern Hire provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, citizenship status, gender, gender identity or expression, pregnancy, sexual orientation, transgender status, marital status, religion, creed, age, physical or mental disability, results of genetic testing, genetic information, past, present or prospective service in the military, or any other characteristic or activity protected under federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. CategoryComputer User Support SpecialistsExperience2 yearsJob typeFull time

Keywords: Modern Hire, Portland , Client Support Representative II, Other , Portland, Maine

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