Client Services Associate - (REMOTE)
Company: American Homes 4 Rent
Posted on: May 13, 2022
American Homes 4 Rent
As one of the country's fastest-growing property management
companies of single-family rental homes, American Homes 4 Rent has
an exhilarating and fluid start-up culture and permanency of a
well-founded corporation, rich with diversity. As pioneers in the
industry, solidified by our place on Wall Street, American Homes 4
Rent (NYSE: AMH) is currently looking for qualified candidates.
With a culture of unprecedented growth, quality, and innovative
collaboration, we are seeking personalities to complement our
The Client Services Associate reports to the VP Client Services and
supports the Client Services team by administering the Onboarding
process, producing, and analyzing operating data, tracking resident
issues to resolution, and assisting or responding to client
inquires. The Client Services Associate communicates
cross-functionally to assist the Client Services Manager in
resolving resident, client, and other operating issues. The Client
Services Associate assists with the development of new business
relationships and serves as the first level of support to existing
clients. Works independently with general supervision. Problems
faced are challenging and may be moderately complex. Influences
others within the job area through explanation of facts, policies,
Plans and administers portfolio/property onboarding by collecting,
reviewing, and processing client information critical to the setup
and management of operations by internal functions. This includes,
for example, the collection, review and processing of the
following: owner formation documents for property management
agreements and other Legal requirements; asset data tapes for
systems integration; unit/rent matrices for pricing; utility
provider details for builder-owner account transfer; W-9s for trust
account setup; construction drawings and plat maps for Maintenance,
Field and Recurring Services; content, line drawings, photographs
and other collateral for Marketing; builder warranty agreements;,
subcontractor lists and contacts for setup of warranty service:
account setup/access to third-party warranty service platforms.
Analyzes and reports on performance data and operating metrics for
the Client Services Manager, VP-Client Services, and the Client
Services function. Produces ad-hoc reports to assist in the
evaluation of portfolio/property performance. Presents results and
findings to the Client Services Manager and team. Identifies
challenges and opportunities with operating systems, reporting
requirements and property performance through data analysis and
cross-functional communication. Monitors and audits operating
platforms such as CRM, Rently, Zillow and related platforms or
providers for data accuracy.
Compiles reports and other information for recurring client
meetings. Attends and contributes to meetings for assigned
portfolios as directed by the Client Services Manager.
Creates and develops valued relationships with client support
personnel. Provides the best quality service experience for
retention and growth. Communicates and responds to clients'
questions or concerns in a timely manner, as directed by the Client
High School Diploma / GED required.
Bachelor's Degree in Business Administration, Marketing, Real
Estate, and / or related field preferred.
Minimum 3 year of experience in Client Services, Property
Management, Real Estate, and/or related field.
Active RE license preferred
PC skills - MS Office environment, Dynamics 365, Yardi
Strong analytical skills
Work where you feel right at home -
If you are a versatile professional who values culture, a concerted
environment, and the potential for exponential growth, we want to
work with you! Apply now and someone from our Talent Acquisition
team will reach out to you soon!
For positions that are permitted or required to work remotely,
employees may conduct work only within the United States and only
in states where the Company is already conducting business, unless
for brief periods, consistent with Company policy.
For employees in Colorado only, the anticipated range is $67,050 to
$87,150. Actual starting base salary will depend on geographical
location, skills, and relevant experience.
The Company also may provide benefits with this position including
but not limited to: medical, dental, and vision insurance; Flexible
Spending Accounts (FSUs) and/or Health Savings Accounts (HSAs);
Dependent Savings Accounts; 401(k) plan with employer matching;
employee stock purchase plan; and potential for bonuses. The above
wage range is the Company's current good faith expectation for this
position. The actual amount paid and/or offered may be less or more
than this range and will be based on factors including geographic
location, education, training, or experience related to the work,
seniority, merit, quantity and or quality of the work.
client services, business administration, marketing, real estate,
property management, real estate license, analytical, onboarding,
administration, customer service,
Information regarding AH4R's collection and use of your personal
information can be found at
Keywords: American Homes 4 Rent, Portland , Client Services Associate - (REMOTE), Other , Portland, Maine
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