Call Center Representative
Company: SPECTRUM
Location: Portland
Posted on: May 14, 2022
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Job Description:
Start Date: April 5th, 2022Spectrum Mobile is GROWING! We're
hiring for Inbound Customer Service Representatives in Portland, ME
with a starting rate to $20.00 with an additional shift
differential of $0.75/hour for hour work starting 11am or
later.What are Spectrum benefits like?Complimentary Cable (Includes
HBO/premium channels), Internet and Phone Services where
available6% dollar for dollar 401K match plus 3% into a Retirement
Fund as well.Health, Dental, and Vision insurance.Tuition
Reimbursement up to $5,250 dollars a year.Excellent Professional
Growth Plan.5 Weeks Paid Training: Tuesday-Saturday
11am-7:30pm.What shifts are open after training?Our operating hours
are from 7am-9pm 7 days a week. Mornings, mid-mornings, and early
afternoon shifts available after training with 1 weekend day
required. These are consistent schedules every week with overtime
optional when needed.
At A GlanceFull-time entry-level to mid-level customer service
roles troubleshooting and resolving mobile customer technology and
service issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Mobile Representatives use patience and
effective communication skills to uncover customer needs, answer
questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more. What is the Mobile
Representative role?It's about building relationships and turning
the knowledge you gain in training into customer service wins.
Mobile Representatives make a real difference to their customers
and the company, providing over-the-phone support on a wide range
of mobile products and services, including accounts and billing,
diagnostics, enhancements and repairs. You will have advanced
diagnostic tools to help you address technical inquiries and get
services running smoothly, talking customers through fixes you can
make together. If an issue calls for extra attention, bring in
additional internal support to get things back on track.
Understanding the products and your customers-' sense of urgency
will help you create a satisfying customer experience. With a
deliberate path to successWe believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with Spectrum.
What is takes to get startedThe minimum requirements for Mobile
Representatives are:Ability to read, write, speak and understand
EnglishHigh School Diploma or GEDHave any questions? Please, email
Leslie at Leslie.Grover@Charter.com for further assistance!
COP170 300282 300282BR
Keywords: SPECTRUM, Portland , Call Center Representative, Other , Portland, Maine
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here to apply!
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