Call Center Representative

Company: SPECTRUM
Location: Portland
Posted on: May 14, 2022

Job Description:

Start Date: April 5th, 2022Spectrum Mobile is GROWING! We're hiring for Inbound Customer Service Representatives in Portland, ME with a starting rate to $20.00 with an additional shift differential of $0.75/hour for hour work starting 11am or later.What are Spectrum benefits like?Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.Health, Dental, and Vision insurance.Tuition Reimbursement up to $5,250 dollars a year.Excellent Professional Growth Plan.5 Weeks Paid Training: Tuesday-Saturday 11am-7:30pm.What shifts are open after training?Our operating hours are from 7am-9pm 7 days a week. Mornings, mid-mornings, and early afternoon shifts available after training with 1 weekend day required. These are consistent schedules every week with overtime optional when needed.

At A GlanceFull-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. What is the Mobile Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers-' sense of urgency will help you create a satisfying customer experience. With a deliberate path to successWe believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum. What is takes to get startedThe minimum requirements for Mobile Representatives are:Ability to read, write, speak and understand EnglishHigh School Diploma or GEDHave any questions? Please, email Leslie at Leslie.Grover@Charter.com for further assistance!
COP170 300282 300282BR

Keywords: SPECTRUM, Portland , Call Center Representative, Other , Portland, Maine