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UX Researcher (REMOTE)

Company: Edelman Financial Engines
Location: Portland
Posted on: June 16, 2022

Job Description:

At Edelman Financial Engines, we believe everyone deserves to move their financial life forward.We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity, and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.
The RoleAs a UX researcher you'll help advise and guide our product and technology teams to develop relevant products and experiences across all stages of the customer journey.You'll partner closely with other designers to identify needs and opportunities, establish learning goals and plan the best research method or mix of methods that will lead to the most effective outcome. In addition to facilitating research from others, you'll also actively participate in the entire design process - from concept to delivery - providing insight, guidance and expertise along the way.Research projects span several squads in order to achieve goals for our organization, so being flexible and able to get results is essential. Because you'll conduct research for multiple products and areas, we're also looking for a "systems thinker" who can combine insights to create a comprehensive and cohesive narrative!
Responsibilities

  • Work closely with product teams to identify research opportunities, recommending the best methods based on objectives, priorities and timeline.
  • Distill goals into well-crafted and clear research plans.
  • Conduct and facilitate research and usability studies, selectively recommending and using the most appropriate tools, methodologies and formats.
  • Synthesize results, analyze feedback and translate insights into practical findings that clearly articulate issues and opportunities.
  • Schedule and present playbacks and reviews with collaborators at all levels.
  • Establish and build a body of knowledge that crosses multiple products, personas and domains to inform a common understanding of principles and standard methodologies.
  • Participate in design-thinking sessions and workshops, exploring concepts and ideas, and providing feedback and data that drives the evolution of our customer experiences.
  • Help promote a culture that appreciates the value of research: evangelize opportunities and articulate the impact that misguided solutions or usability issues can have on the business.
    Requirements
    • Hands-on experience in all aspects of research and user testing including recruiting, facilitation, analysis and reporting.
    • Experience providing research for digital products, social media, apps/mobile, e-commerce, news or other complex systems.
    • Skilled in conducting research of all types: lab-based testing, prototype testing, usability studies, contextual inquiry, and survey design.
    • Ability to work with uncertainty, across multiple streams in an agile environment.
    • A desire to build positive relationships, influencing and collaborating across the organization and at all levels.

Keywords: Edelman Financial Engines, Portland , UX Researcher (REMOTE), Other , Portland, Maine

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