Stakeholder Affairs & Customer Engagement Intern - Summer 2022 (REMOTE)

Company: California ISO
Location: Portland
Posted on: June 20, 2022

Job Description:

Company DescriptionThe California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently-managing the electron traffic on a power grid we do not own-making sure electricity is safely delivered to utilities and consumers on time and reliably.Job DescriptionUnder the direction of the Customer Service and Stakeholder Affairs team members and management, the intern will work in three areas of the department (Stakeholder Affairs, Customer Service, and Customer Readiness).What You'll Be Doing.In Stakeholder Affairs the candidate will:

• Conduct tasks related to the ISO stakeholder initiative processes related to market design, infrastructure planning, and generation interconnection.
• Conduct tasks related to policy development processes, including stakeholder engagement, paper proposals, stakeholder comments management, document/market notice postings, and internal/external timelines requirements.
• Assist in preparing and facilitating stakeholder meetings - Upload and post incoming documents (ISO presentations and stakeholder comments) to the designated initiative web page - Organize and upload to SharePoint all necessary meeting materials
• Attend and assist in the facilitation of stakeholder initiative meetings - Assist in the preparation of the ISO Symposium. In Customer Service The Candidate Will
  • In support of Client Representatives provide customer care as the main ISO customer points of entry which includes phone support, issue management, e-mail and web inquiries
    • Support research and analysis for customer issues in coordination with SME's
    • Tasked with researching and answering customer inquiries utilizing the existing knowledge base, business practice manuals, tariff, or any other training material already provided on the ISO website
    • Assist customer support desk with client representative dealing with real time grid reliability concerns
    • Perform targeted outreach to customers for a variety of one time projects
    • Support Account Managers in coordination and execution of quarterly meetingsIn Customer Readiness The Candidate Will
      • Assist in developing and reviewing training materials for customers.
      • Prepare and distribute training aids such as instructional material, handouts, evaluation forms and visual aids.
      • Participate in making arrangements for trainer presentations to stakeholders.
      • Maintain CBT-Computer Based Training records and run reports in the Learning Management System (LMS).
      • Provide Business Process Manual change management support for Customer Onboarding and Trainer.
      • Assist trainers will preparing for and facilitating training classes as needed.EducationQualifications
        • Open to majors graduating December 2022 or later with a Bachelor's degree (B.A./B.S.) or Master's (M.A./M.S.).
        • Preference given to students entering junior or senior year. Experience
          • No experience required.
          • Previous related internships, volunteer or work experience desired.
          • Demonstrated interest in the energy industry desired.
          • Proficient in MS Suite
          • Excellent organizational and multitasking ability
          • Outstanding communication skills Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: California ISO, Portland , Stakeholder Affairs & Customer Engagement Intern - Summer 2022 (REMOTE), Other , Portland, Maine