Life Claims Assistant
Company: Chubb
Location: Portland
Posted on: June 20, 2022
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Job Description:
Combined Insurance, a Chubb Company, is seeking a Life Claims
Assistant to join our fast-paced, high energy, growing company. We
are proud of our tradition of success in the insurance industry of
over 100 years. Come join our team of hard-working, talented
professionals!
JOB Summary -
Responsible for Notice of Death research, document collection and
claim-related activities of Life claims for our Customers submitted
via telephone, mail/fax, and web. - This individual performs
assigned tasks within this department in accordance with
established customer service and claim procedures and guidelines.
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Responsibilities -
Research and resolve in real time, Designated customer,
policyholder and/or policyholder Representative's claim
inquiries
Provide policy, benefit, claim information and support to Life
Claim Adjudicators and leadership
Collect, document, and enter data from telephonic or paper claims
into multiple applications and request necessary documents from
partners to gather claim file information
Create claim related correspondence and provide customer service to
internal and external customers by answering questions both in
writing and by phone
On eligible Notice of Death, create and assign claims to an
Adjudicator based on triage requirements
Performs assigned tasks in accordance with established procedures
and guidelines while developing the skills and knowledge required
for claims assistance
Understand organizational objectives, supports process
improvements, and provides feedback to leadership
Perform other duties as assigned
COMPETENCIES
Problem Solving:? Takes an organized and logical approach to
thinking through problems and complex issues.??Simplifies
complexity by breaking down issues into manageable parts.? Looks
beyond the obvious to get at root causes.? Develops insight into
problems, issues and situation.???
Continuous Learning:? Demonstrates a desire and capacity to expand
expertise, develop new skills and grow professionally.??Seeks and
takes ownership of opportunities to learn, acquire new knowledge
and deepen technical expertise.? Takes advantage of formal and
informal developmental opportunities.? Takes on challenging work
assignments that lead to professional growth?
Initiative:? Willingly does more than is required or expected in
the job.??Meets objectives on time with minimal supervision.??Eager
and willing to go the extra mile in terms of time and effort. Is
self-motivated and seizes opportunities to make a difference.?
Adaptability:? Ability to re-direct personal efforts in response to
changing circumstances.? Is receptive to new ideas and new ways of
doing things.? Effectively prioritizes according to competing
demands and shifting objectives.? Can navigate through uncertainty
and knows when to change course?
Results Orientation:? Effectively executes on plans, drives for
results and takes accountability for outcomes.? Perseveres and does
not give up easily in challenging situations. Recognizes and
capitalizes on opportunities.? Takes full accountability for
achieving (or failing to achieve) desired results?
Values Orientation:? Upholds and models Chubb values and always
does the right thing for the company, colleagues and customers.? Is
direct truthful and trusted by others.? Acts as a team player.?
Acts ethically and maintains a high level of professional
integrity.? Fosters high collaboration within own team and across
the company; constantly acts and thinks "One?Chubb"?
Keywords: Chubb, Portland , Life Claims Assistant, Other , Portland, Maine
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here to apply!
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