Life Claims Assistant

Company: Chubb
Location: Portland
Posted on: June 20, 2022

Job Description:

Combined Insurance, a Chubb Company, is seeking a Life Claims Assistant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary -

Responsible for Notice of Death research, document collection and claim-related activities of Life claims for our Customers submitted via telephone, mail/fax, and web. - This individual performs assigned tasks within this department in accordance with established customer service and claim procedures and guidelines. -



Responsibilities -

Research and resolve in real time, Designated customer, policyholder and/or policyholder Representative's claim inquiries
Provide policy, benefit, claim information and support to Life Claim Adjudicators and leadership
Collect, document, and enter data from telephonic or paper claims into multiple applications and request necessary documents from partners to gather claim file information
Create claim related correspondence and provide customer service to internal and external customers by answering questions both in writing and by phone
On eligible Notice of Death, create and assign claims to an Adjudicator based on triage requirements
Performs assigned tasks in accordance with established procedures and guidelines while developing the skills and knowledge required for claims assistance
Understand organizational objectives, supports process improvements, and provides feedback to leadership
Perform other duties as assigned

COMPETENCIES

Problem Solving:? Takes an organized and logical approach to thinking through problems and complex issues.??Simplifies complexity by breaking down issues into manageable parts.? Looks beyond the obvious to get at root causes.? Develops insight into problems, issues and situation.???
Continuous Learning:? Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.??Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.? Takes advantage of formal and informal developmental opportunities.? Takes on challenging work assignments that lead to professional growth?
Initiative:? Willingly does more than is required or expected in the job.??Meets objectives on time with minimal supervision.??Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.?
Adaptability:? Ability to re-direct personal efforts in response to changing circumstances.? Is receptive to new ideas and new ways of doing things.? Effectively prioritizes according to competing demands and shifting objectives.? Can navigate through uncertainty and knows when to change course?
Results Orientation:? Effectively executes on plans, drives for results and takes accountability for outcomes.? Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.? Takes full accountability for achieving (or failing to achieve) desired results?
Values Orientation:? Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.? Is direct truthful and trusted by others.? Acts as a team player.? Acts ethically and maintains a high level of professional integrity.? Fosters high collaboration within own team and across the company; constantly acts and thinks "One?Chubb"?

Keywords: Chubb, Portland , Life Claims Assistant, Other , Portland, Maine