Customer Support Representative

Company: SPECTRUM
Location: Portland
Posted on: June 20, 2022

Job Description:

There is a strong connection here

At Spectrum, our mission is keeping people connected through our products, services and outstanding customer support. If you have a passion for helping people, and are looking for a work place where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you!

Join us and we'll connect you with---

• Outstanding paid training program, with mentoring to ensure your success
• A set schedule that you can plan your life around
• Generous paid time off
• Free internet and cable services in our coverage area
• Comprehensive health, dental and vision benefits in first 30 days
• Best in class Retirement Plans and 401k Match - up to 9% of wages per year
• Educational Assistance up to with no waiting period
• A diverse and inclusive team where you will feel valued
• Leaders who will coach and help you develop to your full potential
  The Role At A Glance
  • Full-time entry-level to mid-level customer service role in inbound call center. You will troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and account management.
  • Profile: A people oriented, problem solver who can multitask to resolve a variety concerns with services and equipment. Mobile Representatives use empathy, patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Minimum Requirements: High School Diploma or GED; Ability to read, write, speak and understand English
    It's about learning and growing
    This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional mentor support give you everything you need to create a streamlined process for your customers and yourself.
    
    With a deliberate path to success
    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum
    
    The benefits are clear
    In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families
    
    Work Schedule
    A variety of schedules are available. All schedules include at least one weekend shift.
    
    Upcoming Training Classes
    • Currently hiring for classes starting on July 19th
    • 11 Weeks Training Schedule: Tuesday - Saturday 11:00am-7:30pm COP170 314479 314479BR

Keywords: SPECTRUM, Portland , Customer Support Representative, Other , Portland, Maine