Field Operations Supervisor
Company: DISH
Location: Portland
Posted on: June 24, 2022
Job Description:
Department SummaryDISH supports 135+ In-Home Services (IHS)
facilities that deliver service solutions to customers in every zip
code, across the entire country. The IHS organization encompasses
thousands of talented and dedicated employees who serve in roles
devoted to a flawless customer experience while delivering the
industry's best products and services for DISH and many other
national, household brands.Job Duties and ResponsibilitiesThe Field
Operations Supervisor/Manager provides leadership and manages
overall direction for the Field Service Technician team to ensure
100% customer satisfaction. We are looking for a leader with strong
problem solving abilities, excellent interpersonal skills and a
customer service focus.As a Field Operations Supervisor/Manager you
will be responsible for directing, coaching, and developing
technicians to create a high performing team that delivers the best
customer service possible. This highly rewarding position offers a
very competitive starting salary plus the opportunity to earn
generous bonuses based on the performance of your team. We provide
a company vehicle, free DISH programming, paid training, and
incredible opportunity for advancement. Specific duties:
- Supporting new employees through training and future
development
- Demonstrating and coaching behaviors that ensure quality
customer service
- Training existing Installers/Technicians on changing processes,
procedures and technologies.
- Conducting on-site inspections to evaluate and coach team
members regarding quality service and adherence to safety
standards
- Monitoring and coaching to improve team and individual
performance
- Managing fleet-related processes including vehicle maintenance
and upkeep
- Addressing escalated customer and/or employee issues #LI-JM2
Skills, Experience and RequirementsAs a Field Operations
Supervisor/Manager you must be able to lead and motivate a diverse
team to achieve common goals. We are looking for a
supervisor/manager with excellent communication skills, energetic
leadership style, strong problem solving abilities, and effective
conflict resolution skills. Additional requirements:
- High School diploma, college degree preferred but not
required
- A strong competency in leading, developing, mentoring, and
coaching
- Ability to read and interpret safety rules, operating and
maintenance instructions, and procedure manuals. Ability to obtain
an elevated understanding of processes, procedures and
responsibilities performed by direct reports
- Ability to write reports and correspondence. Excellent
presentation, facilitation and communication skills
- Willingness to work flexible hours, including weekends
- Ability to obtain an elevated understanding of processes,
procedures and responsibilities performed by direct reports
- Ability to frequently lift and/or move up to 75 pounds, working
in small spaces and/or various heights, work in all climates and
safely operate a motor vehicle Benefits At Dish Network, we are
proud to offer a competitive salary based on experience as well as
a full benefits package and bonus opportunity.
- Eligibility for bonuses up to $12,000 annually
- Medical, dental, vision
- 401(k) with company match
- Paid vacation, sick time
- Profit sharing
- Tuition reimbursement
- Free dish network programming Salary RangeCompensation:
$55,000.00/Year - $65,000.00/Year BenefitsFrom versatile health
perks to new career opportunities, check out our benefits on our
careers website .Candidates need to successfully complete a
pre-employment screen, which may include a drug test.
Keywords: DISH, Portland , Field Operations Supervisor, Other , Portland, Maine
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