Salesforce Administrator (Remote)

Company: Resolution Technologies, Inc.
Location: Portland
Posted on: June 25, 2022

Job Description:

This Role is 100% Remote!Salesforce AdministratorJob Summary:

• The Salesforce Administrator will work with an agile, cross-functional team of project managers, business stakeholders, and other technical resources to continually enhance the company's integrated Salesforce solution.
• This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.
• The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.Essential Functions:
  • Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
  • Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
  • Design and implement repeatable and scalable solutions to fulfill business needs
  • Work with business stakeholders to enhance/maintain Salesforce digital experience sites (aka communities/portals)
  • Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
  • Assist with data management to improve quality and cleanliness
  • Work with external consultants as needed
  • Manage Salesforce change control for both new functionality requests and environment management
  • Own system documentation for Salesforce, its integrations, and ongoing enhancements/updates
  • Manage Salesforce user access, security, roles, and profiles
  • Manage system maintenance, including security reviews, release updates, health check, and optimizer
  • Perform other duties as assigned or required; occasional night and weekend work is requiredJob Qualifications:Must possess the following competencies:
    • Ethics and Values
    • Drive for Results
    • Planning
    • Priority Setting
    • Problem Solving
    • Perseverance
    • Decision Quality
    • Self-DevelopmentMust possess the following technical knowledge, skills, and abilities proportionate to the job's essential functions:
      • Proficiency with Salesforce's declarative (out of the box) capabilities to prioritize configuration, when possible, vs. coding
      • Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
      • Experience with Salesforce digital experience sites (aka communities/portals)
      • Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
      • Salesforce Administrator certification (nice to have)
      • Experience with DocuSign, Conga, Ardira, Adobe, Outreach, LinkedIn (nice to have)Education / Experience:
        • Two or more years of experience administering Salesforce
        • College degree; equivalent hands-on experience will be considered
        • Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position This job description is a summary of job requirements and functions. It is not intended to be an exhaustive list of all responsibilities

Keywords: Resolution Technologies, Inc., Portland , Salesforce Administrator (Remote), Other , Portland, Maine