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Transfer Center Specialist - One Call

Company: MaineHealth
Location: Portland
Posted on: November 20, 2022

Job Description:


  • Position Summary

    • This position provides technical expertise by facilitating patient transfers and consultations, managing assignment of Emergency Department, admissions to Hospital Medicine service and by providing support to all care team members to facilitate timely access to Maine Medical Center. This is the second level in a three level career path.

      This position serves a pivotal role within the hospital. Responsible for triaging and dispatching teams that respond to emergencies within the hospital. Receive reports and documents patients coming from other healthcare facilities to the Emergency Department. This position also supports hospitals within the southern Maine region with diversion announcements and coordinating responses to mass casualty or other disaster incidents and responsible for coordinating the initial phase of the hospital's disaster plan.

      This position is highly dependent on multiple communication methods including radios, phones, paging systems and requires extensive documentation.

    • Required Minimum Knowledge, Skills, and Abilities (KSAs)

      • Education: High school education preferred.

      • License/Certifications: EMS Certification (does not have to be current) or 5 years' healthcare experience that provides familiarity with healthcare terminology, roles, and hospital processes

      • Experience: See "License/Certifications"

      • Excellent interpersonal skills.

      • Outstanding customer service skills.

      • Effective communication and documentation skills.

      • Proficient with medical terminology.

      • Moderate understanding of hospital operations.

      • Able to identify problems, prioritize work, make decisions and use sound judgment.

      • Ability to maintain a compassionate attitude in a highly stressful environment.

      • Proficiency in Epic Grand Central.

      • Demonstrated self-directed learner.

      • Demonstrates active engagement within the department.

        Additional Information

        MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

        MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at mainehealth.org

        At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

        With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

        Additional Information Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.

Keywords: MaineHealth, Portland , Transfer Center Specialist - One Call, Other , Portland, Maine

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