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Customer Service Representative - $20 per hour + SET Schedules

Company: Charter Spectrum
Location: Portland
Posted on: November 21, 2022

Job Description:

Position Type: Full Time Location: Portland, Maine Date Posted: Date posted 10/31/2022 Areas of interest: Call Center, Customer Operations, Customer Service, Mobile Requisition Number: 324371BR Business unit: Customer Operations COP170 There is a strong connection here

At Spectrum, our mission is keeping people connected through our products, services and outstanding customer support. If you have a passion for helping people, and are looking for a work place where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you!

Join us and we'll connect you with---

  • Outstanding paid training program, with mentoring to ensure your success
  • A set schedule that you can plan your life around
  • Generous paid time off
  • Free internet and cable services in our coverage area
  • Comprehensive health, dental and vision benefits in first 30 days
  • Best in class Retirement Plans and 401k Match - up to 9% of wages per year
  • Educational Assistance up to $5,250/year with no waiting period
  • A diverse and inclusive team where you will feel valued
  • Leaders who will coach and help you develop to your full potential
    The Role At A Glance

    • The Job. Full-time entry-level to mid-level customer service role in inbound call center. You will troubleshoot and resolve mobile customer technology and service issues, including repair, billing, and account management.
    • Candidate Profile: A people oriented, problem solver who can multitask to resolve a variety concerns with services and equipment. Mobile Representatives use empathy, patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
    • Minimum Requirements: High School Diploma or GED; Ability to read, write, speak and understand English.
      It's about learning and growing

      This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional mentor support give you everything you need to create a streamlined process for your customers and yourself.

      With a deliberate path to success

      We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

      Work Schedule

      A variety of schedules are available. All schedules include at least one weekend shift.


      This position works onsite at our office in Portland, ME.

      Upcoming Training Classes

      • Currently hiring for classes starting on 12/13 and beyond!
      • 11 Week Training Schedule: Tuesday - Saturday 11:00am-7:30pm
        COP170 324371 324371BR

        Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

        Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

        Apply Now Email Job

Keywords: Charter Spectrum, Portland , Customer Service Representative - $20 per hour + SET Schedules, Other , Portland, Maine

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