Customer Service Representative - $20 per hour + SET Schedules
Company: Charter Spectrum
Posted on: November 21, 2022
Position Type: Full Time Location: Portland, Maine Date Posted:
Date posted 10/31/2022 Areas of interest: Call Center, Customer
Operations, Customer Service, Mobile Requisition Number: 324371BR
Business unit: Customer Operations COP170 There is a strong
At Spectrum, our mission is keeping people connected through our
products, services and outstanding customer support. If you have a
passion for helping people, and are looking for a work place where
you will be developed, supported, appreciated, and have boundless
opportunities for growth, then we want to connect with you!
Join us and we'll connect you with---
- Outstanding paid training program, with mentoring to ensure
- A set schedule that you can plan your life around
- Generous paid time off
- Free internet and cable services in our coverage area
- Comprehensive health, dental and vision benefits in first 30
- Best in class Retirement Plans and 401k Match - up to 9% of
wages per year
- Educational Assistance up to $5,250/year with no waiting
- A diverse and inclusive team where you will feel valued
- Leaders who will coach and help you develop to your full
The Role At A Glance
- The Job. Full-time entry-level to mid-level customer service
role in inbound call center. You will troubleshoot and resolve
mobile customer technology and service issues, including repair,
billing, and account management.
- Candidate Profile: A people oriented, problem solver who can
multitask to resolve a variety concerns with services and
equipment. Mobile Representatives use empathy, patience and
effective communication skills to uncover customer needs, answer
questions, and leave a positive impression on customer
- Minimum Requirements: High School Diploma or GED; Ability to
read, write, speak and understand English.
It's about learning and growing
This may be new for you, but the journey is all mapped out. There's
a lot to learn, and our thorough, fully paid training can make you
an authority on Spectrum's Mobile products and services in about a
month. After that, you'll be ready to troubleshoot customer-facing
systems like a pro. The industry moves quickly; to stay on top of
it, we provide training updates to keep you up-to-date on our
newest products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional mentor support give you everything you need
to create a streamlined process for your customers and
With a deliberate path to success
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
A variety of schedules are available. All schedules include at
least one weekend shift.
This position works onsite at our office in Portland, ME.
Upcoming Training Classes
- Currently hiring for classes starting on 12/13 and beyond!
- 11 Week Training Schedule: Tuesday - Saturday
COP170 324371 324371BR
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 93,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including disability/vets.
Learn about our inclusive culture.
Apply Now Email Job
Keywords: Charter Spectrum, Portland , Customer Service Representative - $20 per hour + SET Schedules, Other , Portland, Maine
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