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Recovery Services Admission Representative

Company: MaineHealth
Location: Portland
Posted on: November 25, 2022

Job Description:

Summary Maine Behavioral Health, supporting the admissions to Maine Medical Department of Outpatient Psychiatry on Vaughn Street in Portland, is actively seeking an admissions representative to support the checking in on patients at the front desk. Additional tasks may include insurance verifications as well as assisting scheduling appointments through virtual tools such as Microsoft Teams or Zoom.

This is a full time, 40 hour opportunity, Monday through Friday, with flexible schedules coordinated between team members beginning between 7:30 a.m. to 8 a.m.

Join this team of 15 members as they support the Recover Services of Maine Behavioral Health and Maine Medical Center.

Position Summary

The Admissions Representative - Recovery Services pre-admits and admits all admissions to Maine Medical Center Department of Outpatient Psychiatry. He/She serves as the important first contact for patients. The Admissions Representative determines insurance coverage, eligibility, and performs required pre-authorization procedures. He/She ensures the accuracy of the patient's medical record number and accuracy of demographic, financial and insurance information to maintain the integrity of the billing system. The Admissions Representative registers clients and scheduled follow-up visits, collects co-payments, and maintains releases of information

Required Minimum Knowledge, Skills, and Abilities (KSAs)




  • Education: High School diploma or equivalent preferred
  • License/Certifications: N/A
  • Experience: 1+ years in a customer service experience required. 6 months+ of receptionist experience in a health care setting preferred.
  • Knowledge of 3rd party insurance practices, managed care principles, as well as billing and regulatory requirements preferred



    Additional Information

    MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

    MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at mainehealth.org

    At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

    With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

Keywords: MaineHealth, Portland , Recovery Services Admission Representative, Other , Portland, Maine

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