Patient Access Apprentice-MMC Admitting
Posted on: January 23, 2023
The first level of a three level career path. Schedules,
Pre-Registers, Registers and admits patients to the hospital.
Serves as the first contact for many patients. Must convey a caring
and professional attitude for all patients and visitors. Determines
insurance coverage, eligibility and performs required
pre-authorization procedures. Maintains patient care unit control
for all bedded units. Provides comprehensive financial counseling
and assistance. Establishes and monitors each patient's account
prior to their visit, during inpatient stays, and up to 5 days post
discharge. Ensures the accuracy of the patient's unique
identification number and the demographic and financial information
use to create an electronic bill. Informs patient of estimated
financial responsibilities and collects up-front payments and
Co-payments based on the estimate.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school graduate or GED preferred.
Experience: Health industry experience preferred. Customer service
in a clinical setting preferred.
Able to work in a high volume, fast paced work environment and
perform and prioritize multiple tasks simultaneously.
Keyboard and data entry skills required. Computer experience is
required with Microsoft Word, e-mail, and internet communication,
as well as the ability to work effectively with electronic work
quality monitoring and electronic systems.
Ability to deal effectively with verbally offensive and/or
distressed patients and their families.
Requires the employee to have experience with or the capability to
be trained to a high degree of in analytical and complex problem
Mathematical skills sufficient to calculate financial formulas to
support applications for Free Care eligibility.
Must have the interpersonal skills to deal effectively, cordially
and compassionately with a diverse group of patients, physicians,
other staff personnel as well as outside hospitals, agencies and
the general public. These skills must include the capacity to be
sensitive to the individual problems of each patient in obtaining
patient information while maintaining a high level of accuracy,
solving complex patient placement and payment problems.
Must have strong customer service skills with the sensitivity and
intuition to detect hidden stresses of problems with the ability to
be resourceful and creative in their resolution. Must maintain a
high energy and positive outlook, as well as a calm an impartial
response in dealing with a wide variety of complains,
personalities, levels of stress, complicated situations, illness
and urgent demands.
Ability to learn how to accurately identify the correct insurance
payor out of the constantly changing insurance products, each with
potentially multiple and differing contracts applies to the patient
Additional Information MaineHealth is a health system whose members
and affiliates include hospitals, physician practices, long-term
care facilities, home care agencies, and support services. Learn
more about this system at www.mainehealth.org
Keywords: MaineHealth, Portland , Patient Access Apprentice-MMC Admitting, Other , Portland, Maine
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