Patient Relations Coordinator II
Company: MaineHealth
Location: Portland
Posted on: January 26, 2023
Job Description:
Summary
- Position Summary
- Do you enjoy talking to patients, helping others, and working
through problems? The Patient Relations Coordinator II manages
patient complaints and grievances in a timely and collaborative
manner with proper documentation, ensures that patients are kept
informed while complaints are processed, maintains a system for
tracking patient complaints and reporting to regulatory agencies as
appropriate, helps enhance patient and family experience by serving
as a resource and collaborating on improvement projects, and
coordinates organization-wide efforts to address salient trends in
patient complaints and grievances. This role would have the
opportunity to work with the SMHC and MMC Patient and Guest
Relations team.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: Associate's degree with at least five years of
relevant healthcare experience OR bachelor's degree with at least
three years of relevant healthcare experience required.
- License/Certifications: N/A
- Experience: See "Education"
- Knowledge of CMS regulations about patient complaints and
grievances preferred
- Familiarity with performance improvement tools and concepts,
e.g., plan-do-study-act, preferred
- Proficiency in Microsoft Office suite or equivalent
preferred
- Familiarity with electronic health records preferred
- Effective verbal and written communication skills
- Strong critical thinking skills and attention to
detail
- Collaborative and team oriented
Additional Information MaineHealth is a health system whose members
and affiliates include hospitals, physician practices, long-term
care facilities, home care agencies, and support services. Learn
more about this system at www.mainehealth.org
Keywords: MaineHealth, Portland , Patient Relations Coordinator II, Other , Portland, Maine
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