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Patient Relations Coordinator II

Company: MaineHealth
Location: Portland
Posted on: January 26, 2023

Job Description:


  • Position Summary

    • Do you enjoy talking to patients, helping others, and working through problems? The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, helps enhance patient and family experience by serving as a resource and collaborating on improvement projects, and coordinates organization-wide efforts to address salient trends in patient complaints and grievances. This role would have the opportunity to work with the SMHC and MMC Patient and Guest Relations team.

    • Required Minimum Knowledge, Skills, and Abilities (KSAs)

    • Education: Associate's degree with at least five years of relevant healthcare experience OR bachelor's degree with at least three years of relevant healthcare experience required.
    • License/Certifications: N/A
    • Experience: See "Education"
    • Knowledge of CMS regulations about patient complaints and grievances preferred
    • Familiarity with performance improvement tools and concepts, e.g., plan-do-study-act, preferred
    • Proficiency in Microsoft Office suite or equivalent preferred
    • Familiarity with electronic health records preferred
    • Effective verbal and written communication skills
    • Strong critical thinking skills and attention to detail
    • Collaborative and team oriented

      Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

Keywords: MaineHealth, Portland , Patient Relations Coordinator II, Other , Portland, Maine

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