Remote IT Customer Experience Associate I
Company: VirtualVocations
Location: Portland
Posted on: January 27, 2023
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Job Description:
A business process outsourcing firm is seeking a Remote IT
Customer Experience Associate I.
Must be able to:
Perform business support or technical work, using data organizing
and coordination skills
Perform tasks based on established procedures
Support in the achievement of company goals by understanding how
teams integrate for the best outcome
Required Skills:
Assesses calls to provide service immediately, be transferred, or
require follow-up for client resolution
Identifies customer needs by referring to case notes and examining
each as a specific case
Performs routine call center activities concerning business
products and services
Uses standard scripts and established guidelines and under
supervision, to meet SLAs
Provides customers with information that is specialized
Communicates in a warm and empathetic manner
Keywords: VirtualVocations, Portland , Remote IT Customer Experience Associate I, Other , Portland, Maine
Click
here to apply!
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