Remote IT Customer Experience Associate I

Company: VirtualVocations
Location: Portland
Posted on: January 27, 2023

Job Description:

A business process outsourcing firm is seeking a Remote IT Customer Experience Associate I.

Must be able to:
Perform business support or technical work, using data organizing and coordination skills
Perform tasks based on established procedures
Support in the achievement of company goals by understanding how teams integrate for the best outcome
Required Skills:

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
Identifies customer needs by referring to case notes and examining each as a specific case
Performs routine call center activities concerning business products and services
Uses standard scripts and established guidelines and under supervision, to meet SLAs
Provides customers with information that is specialized
Communicates in a warm and empathetic manner

Keywords: VirtualVocations, Portland , Remote IT Customer Experience Associate I, Other , Portland, Maine

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