Patient Access Apprent - SMHC-SMHC Offsite Registration
Company: MaineHealth
Location: Portland
Posted on: January 27, 2023
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Job Description:
Summary
Position Summary
This position is the initial contact for patients with Southern
Maine Medical Center, and as such must demonstrate exceptional
customer service skills in all interactions. This position has the
responsibility for complete and accurate patient registration,
insurance verification, medical necessity validation, identifying
and collecting amounts due from the patient, entering orders, and
providing for an efficient flow of clinical, administrative and
clerical tasks. Obtains patient's signatures on consent and
assignment forms and applicable insurance denial notices. Assists
with and arranges accommodations for patients with special needs.
All tasks are required to be done per established protocols and
accuracy standards while demonstrating the Champions of Care
expectations of Welcome, Listen and Serve. To be successful in this
role, the employee must be competent, flexible, and adaptive to
changes in healthcare delivery and technology.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School graduate preferred.
License/Certifications: N/A
Experience: Previous clerical health care experience preferred.
Previous customer service experience required.
Must complete a formal medical terminology course and customer
service training within 1 year after hire.
Knowledge of insurance plans and their requirements (ie: worker's
compensation, managed care, Medicare/Medicaid) desired.
Knowledge of medical office procedures and insurance
requirements
helpful.
Must demonstrate progress in understanding insurance
requirements.
Familiarity with medical terminology used in an individual
physician practice setting is desirable.
Good interpersonal skills required, with an ability to interact
with patients and others, both in person and over the telephone, in
a courteous, tactful, and effective manner.
Customer service training a plus.
Strong command of the English language, must speak and write it
clearly. Ability to speak French helpful.
Ability to use personal computer for on-line data entry
required.
Typing, faxing, copier and computer skills required.
Additional Information MaineHealth was ranked one of America's Best
Large Employers in 2022 by Forbes!MaineHealth is a not-for-profit
integrated health system whose vision is, "Working together so our
communities are the healthiest in America." MaineHealth consists of
nine local health systems, a comprehensive behavioral health care
network, diagnostic services, home health agencies, and 1,700
employed clinicians working together through the MaineHealth
Medical Group. With approximately 22,000 care team members,
MaineHealth provides preventive care, diagnosis and treatment to
1.1 million residents in Maine and New Hampshire. Learn more about
our system at With a career at any of the MaineHealth locations,
you'll be working with health care professionals that truly value
the people around them - both within the walls of the organization
and the neighborhoods that surround it. We are deeply invested in
the well-being of our communities and care team members. We believe
in fostering a work environment of strong commitment, compassionate
caring and continuous improvement. Join us, and your abilities will
be challenged and enhanced as you take your career to a new
level.Additional Information MaineHealth is a health system whose
members and affiliates include hospitals, physician practices,
long-term care facilities, home care agencies, and support
services. Learn more about this system at www.mainehealth.org
Keywords: MaineHealth, Portland , Patient Access Apprent - SMHC-SMHC Offsite Registration, Other , Portland, Maine
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