Part-Time Registration Representative - Portland, ME
Company: UnitedHealth Group
Location: Portland
Posted on: May 24, 2023
Job Description:
$1,500 Sign On Bonus For External CandidatesOpportunities at
Northern Light Health, in strategic partnership with Optum. Whether
you are looking for a role in a clinical setting or supporting
those who provide care, we have opportunities for you to make a
difference in the lives of those we serve. As a statewide health
care system in Maine, we work to personalize and streamline health
care for our communities. If the place for you is at a large
medical center, a rural community practice or home care, you will
find it here. Join our compassionate culture, enjoy meaningful
benefits and discover the meaning behind: Caring. Connecting.
Growing together.--------Responsible for providing patient-oriented
service in a clinical or front office setting; performs a variety
of clerical and administrative duties related to the delivery of
patient care, including greeting and checking in patients,
answering phones, collecting patient co-pays and insurance
payments, processing paperwork, and performing other front office
duties as required in a fast-paced, customer-oriented clinical
environment.This position is part-time (20 hours/week)
Monday-Sunday. Shifts may vary between hours of 7am-12am EST. There
may be opportunity to work additional hours based on department
needs. Our office is located at 175 Fore River Parkway, Portland,
ME 04102.Primary Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefitsUtilizes computer systems to enter
access or verify patient data in real - time ensuring accuracy and
completeness of informationGathers necessary clinical information
and processes referrals, pre-certification, pre-determinations, and
pre-authorizes according to insurance plan requirementsVerifies
insurance coverage, benefits and creates price estimates,
reverifications as needed
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount dueResponsible for collecting
data directly from patients and referring provider offices to
confirm and create scheduled appointments for patient services
prior to hospital dischargeResponds to patient and caregivers'
inquiries related to routine and sensitive topics always in a
compassionate and respectful mannerGenerates, reviews and analyzes
patient data reports and follows up on issues and inconsistencies
as necessary
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units.You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)--or equivalent
experience
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- Ability to work 20hrs per week, rotating shifts. 7am-12am
Monday - Sunday
- Full COVID-19 and Flu vaccination are an essential job function
of this role. Candidates located in states that mandate COVID-19
booster doses must also comply with those state requirements.
UnitedHealth Group will adhere to all federal, state and local
regulations as well as all client requirements and will obtain
necessary proof of vaccination, and boosters when applicable, prior
to employment to ensure compliance. Candidates must be able to
perform all essential job functions with or without reasonable
accommodation. Preferred Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial paymentsSoft
Skills:
- Strong interpersonal, communication and customer service
skillsPhysical and Work Environment:
- --Standing for long periods of time (10 to 12 hours) while
using a workstation on wheels and phone/headset.To protect the
health and safety of our workforce, patients and communities we
serve, UnitedHealth Group and its affiliate companies required all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with
or without reasonable accommodation. Failure to meet the
vaccination requirement may result in rescission of an employment
offer or termination of employment.Careers with Optum. Here's the
idea. We built an entire organization around one giant objective;
make health care work better for everyone. So when it comes to how
we use the world's large accumulation of health-related
information, or guide health and lifestyle choices or manage
pharmacy benefits for millions, our first goal is to leap beyond
the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of
the greatest minds and most advanced ideas on where health care has
to go in order to reach its fullest potential. For you, that means
working on high performance teams against sophisticated challenges
that matter. Optum, incredible ideas in one incredible company and
a singular opportunity to do your life's best work.SM**PLEASE
NOTE** The sign on bonus is only available to external candidates.
Candidates who are currently working for a UnitedHealth Group,
UnitedHealthcare or related entity in a full time, part time, or
per diem basis ("Internal Candidates") are not eligible to receive
a sign on bonus.At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Portland , Part-Time Registration Representative - Portland, ME, Other , Portland, Maine
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