Registration Representative - Portland, ME
Company: UnitedHealth Group
Location: Portland
Posted on: November 17, 2023
Job Description:
$ 3,000 Sign-On Bonus for External CandidatesOpportunities at
Northern Light Health, in strategic partnership with Optum. Whether
you are looking for a role in a clinical setting or supporting
those who provide care, we have opportunities for you to make a
difference in the lives of those we serve. As a statewide health
care system in Maine, we work to personalize and streamline health
care for our communities. If the place for you is at a large
medical center, a rural community practice or home care, you will
find it here. Join our compassionate culture, enjoy meaningful
benefits and discover the meaning behind: Caring. Connecting.
Growing together.Responsible for providing patient-oriented service
in a clinical or front office setting; performs a variety of
clerical and administrative duties related to the delivery of
patient care, including greeting and checking in patients,
answering phones, collecting patient co-pays and insurance
payments, processing paperwork, and performing other front office
duties as required in a fast-paced, customer-oriented clinical
environment.This position is full-time, 3pm-11:30pm EST, may
include weekends. Our office is located at 175 Fore River Parkway,
Portland, ME 04102.We offer 2 weeks of paid training. The hours
during training will be 8am to 4:30pm EST, Monday - Friday.
Training will be conducted onsite. -Primary Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units.You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED or equivalent experience
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- Must be 18 years or older
- Ability to work full-time, 3pm-11:30pm EST, may include
weekends. -
- Flu vaccination are an essential job function of this role.
Candidates located in states that mandate Flu vaccination doses
must also comply with those state requirements. UnitedHealth Group
will adhere to all federal, state, and local regulations as well as
all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. -Preferred
Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial
payments**PLEASE NOTE** The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or related entity in a full
time, part time, or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location, and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#RED
Keywords: UnitedHealth Group, Portland , Registration Representative - Portland, ME, Other , Portland, Maine
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