Residential Supervisor, New Chardon

Company: Shelby American, Inc.
Location: Boston
Posted on: May 25, 2025

Job Description:

DescriptionSCHEDULE: 40 hours, Tuesday-Saturday, 3pm-1130pm- rotating on-call responsibility required with some flexibility per program demands or essential meetingsPays $61,464.00/annually - DOELOCATION: Office located at 41 New Chardon St.; HTS and WISH programs located at 444 Harrison Avenue (no parking available on-site)SUMMARY OF THE POSITION:The Residential Supervisor position is part of the leadership team of the Behavioral Health Division of Pine Street Inn. The Residential Supervisor is responsible for managing day-to-day operations at the New Chardon, Home to Stay, and WISH programs. New Chardon is program that provides permanent housing to formerly homeless women using a Housing First/Stabilization model. The program serves women from diverse backgrounds, circumstances, and age groups. The mission is to provide trauma-informed, gender sensitive and gender specific support services that meet their special needs so they can heal and have time to heal, prepare to reintegrate into the community, and break the cycle of homelessness. The Residential Supervisor will also perform operations duties at Home-to-Stay, which is a 7-bed permanent housing program for men, and the WISH program, which is a 10-bed permanent housing program for women. The Residential Supervisor is responsible for directly supervising ten New Chardon Residential Counselors, which includes hiring, evaluating, training, onboarding, and supporting them within the Mission of the Organization. The Residential Supervisor will coordinate staff coverage for the New Chardon Program, manage the staff schedules, and manage the work assignments for all direct reports. The Residential Supervisor will also monitor and ensure compliance with contracting and licensing requirements. The incumbent will be self-motivated, with solid communication skills, and will be capable of contributing to the development of policies, procedures, and plans. The incumbent will also mediate conflicts between program participants and support them as necessary. The Residential Supervisor will need to be a team player and collaborator as well as have strong supervisory skills and coordinate services with other departments within the Behavioral Health division. This position requires a great deal of organization, flexibility in scheduling, tact, diplomacy, and creative problem solving in order to maintain our positive working relationships with our colleagues and neighbors.RequirementsQUALIFICATIONS:EDUCATION/TRAINING:REQUIRED:

• Associate's Degree in Human Services or Psychology or a related field [can be substituted for High School Diploma and at least 5 years of equivalent experience in a social service setting]
• Valid MA Driver's License
• Computer skills, including Microsoft Word, Excel and Outlook
• -CPR and First Aid certification required within 6 months of hire.PREFERRED:
  • Bachelor's Degree in Human Services or Psychology or a related fieldKNOWLEDGE/EXPERIENCE:REQUIRED:
    • Minimum of (5) years' experience supervising others in a human services setting; a Bachelor's Degree in Human Services or Psychology or a related field can be substituted for a minimum of (2) years' experience supervising others in a human services setting
    • Minimum of (5) years' experience working with individuals diagnosed with mental health issues and substance use issues required
    • Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment
    • Experience in best practices such as: Motivational Interviewing, Trauma - Informed Care and Harm Reduction
    • Valid Massachusetts Drivers' LicensePREFERRED:
      • Previous experience working with a Housing First philosophy
      • Previous experience working with chronically homeless populations with tri-morbidities (i.e., mental illness, substance abuse, medically compromised)
      • Familiarity with the Metropolitan Boston public and private mental health system
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Keywords: Shelby American, Inc., Portland , Residential Supervisor, New Chardon, Other , Boston, Maine