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Help Desk Analyst I

Company: Robert Half
Location: Portland
Posted on: March 20, 2020

Job Description:

Description Robert Half Technology is working with a rapidly expanding company in the Legal industry, looking to full-time a Help Desk Analyst to support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Portland, Maine area and is a long-term temporary-to-full-time opportunity. Major responsibilities - Identify recurring technical issues and propose solutions to address the root of the problems - Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Background in user administration and bug fixing in a client server environment - Ability to simplify complex problems and build solutions - Comprehensive knowledge of Service Desk Tickets - Foundational knowledge in Ticketing System - Support Tickets experience highly desired - Support Tickets experience required - Deep understanding of Ticketing System - 1+ years of prior experience - Good understanding of IT support ticketing systems - Understanding of basic networking concepts Please send resume to kevin.perezrht.com to be considered Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Portland , Help Desk Analyst I, Professions , Portland, Maine

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