Help Desk Analyst I

Company: Robert Half
Location: Portland
Posted on: May 3, 2021

Job Description:

Description Robert Half Technology is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Education industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Portland, Maine area and is a long-term temporary-to-full-time opportunity. Major responsibilities - Pinpoint recurring technical issues and present solutions to address the root of the problems - Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Offer IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Background in installing and configuring operating systems, networked and local printers, and business applications - Active Directory experience - Microsoft Windows experience - Microsoft Office 365 experience - User administration and bug fixing in a client-server environment - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Firm grasp of basic networking concepts - must be able to travel around the maine area - Good understanding of IT support ticketing systems Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit httpsroberthalf.gobenefits.net httpsroberthalf.gobenefits.net for more information. Copyright 2020 Robert Half Technology. An Equal Opportunity Employer. MFDisabilityVeterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.comterms-of-use httpswww.roberthalf.comterms-of-use ).

Keywords: Robert Half, Portland , Help Desk Analyst I, Professions , Portland, Maine