Technical Services Consultant (Remote)
Company: SmartRecruiters
Location: Portland
Posted on: June 19, 2022
Job Description:
Company DescriptionSmartRecruiters is a values-driven,
global-minded, and well-funded tech employer on a mission to
connect people to jobs at scale. As a global leader in enterprise
recruitment software, SmartRecruiters offers a cloud-based global
Hiring Success platform that allows teams to attract, select, and
hire the best talent. 4,000 companies worldwide rely on
SmartRecruiters to achieve hiring success-including brands like
Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing,
CRM, AI, ATS, and a marketplace of 600+ connected vendors all
within one scalable platform.SmartRecruiters was recognized by
Forbes as one of the Best Employers in 2020. We are proud to offer
a collaborative, diverse, and remote-friendly work environment, as
well as competitive salaries and generous equity. We believe in
promotion from within, so high performance can lead to upward
mobility. Needless to say, we make sure you're taken care of. Our
inclusive office environment welcomes and respects all.Job
DescriptionAs Technical Services Consultant, you will work with our
largest customers. Many of them are looking to disrupt their
recruiting and HR processes, and you will help them achieve this.
You will be responsible for designing and building integrations,
implementing code fixes, and communicating with clients to help
with training and guidance. It is a rewarding role that allows you
to work closely with our clients while improving your technical
skills.What you'll deliver:
- Design and build integrations and implement code fixes using a
middleware platform. This includes communicating with customers
discussing issues over phone, via email, or in person.
- Enhance and update SmartRecruiters integrations, improving
designs for error handling, migrating to new APIs, and optimizing
for better scalability, to name a few.
- Build reusable code and or recipes to improve overall build
times for future customer projects.
- Work with Project Manager to plan, coordinate, and deliver all
customer integrations between SmartRecruiters and other global HR
vendors.
- Meet regularly with team members and the client to deliver
status updates, resolve project issues, and design solutions.
- Create and improve existing documentation for integrations and
internal processes.
- Collaborate with SmartRecruiters' Engineers to ensure product
releases are available in our API and properly tested.
- Estimate work effort for integrations and forecast effort in
conjunction with the client and Sales/CustomerSuccess
team.Qualifications
- You have been successful in designing and building integrations
and fixing technical issues. This can include investigating areas
within integrations and SSO.
- You have experience in communicating over email, on the phone,
and in person with clients.
- You have experience utilizing API's, writing scripts, and
coding in a language or in a middleware platform.
- You have understanding of and experience with application
integration technologies and projects.
- You have prior experience in SaaS / On-Demand
applications.
- You are able to work independently, manage projects, and
communicate technical issues to non-technical people.
- You have experience working in a fast paced environment with
the ability to manage multiple concurrent projects.
- You deliver customer satisfaction.
- You have advanced problem solving skills and the ability to
think in unconventional ways to solution for customers needs
- You have experience with middleware development tools, APIs,
the concept of reusable code/recipes, SSO, SFTP, and technical
operations.
- Strong preference for experience with working on the Workato
middleware platform and its methodologies.Additional
InformationSmartRecruiters is proud to be an Equal Employment
Opportunity and Affirmative Action employer. We do not discriminate
based upon race, religion, color, national origin, gender
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status
as a protected veteran, status as an individual with a disability,
or other applicable legally protected characteristics.
Keywords: SmartRecruiters, Portland , Technical Services Consultant (Remote), Professions , Portland, Maine
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