Patient Services Support Technician - Patient Transport

Company: MaineHealth
Location: Portland
Posted on: November 24, 2022

Job Description:

Summary

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  Position Summary
  
  
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    Responsible for providing services to support patient care. The position includes two major areas of support to patient care: Transportation of patients and equipment and the stocking and general maintenance of certain equipment and supplies. Serve as a vital contact for patients, family, and visitors during patient transportation, and, must convey a friendly, caring, and professional attitude. Responsible for assessing needs of customers related to transportation, and ensuring the customer's needs are met.
    
    
    
    
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    Required Minimum Knowledge, Skills, and Abilities (KSAs)
    
    
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      Education: A high school diploma, or a GED obtained within 12 months of hire, is preferred.
      
      
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      License/Certifications: N/A
      
      
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      Experience: N/A
      
      
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      Ability to work independently and apply sound judgment to asses and prioritize transportation requests using the Teletracking computer and paging system.
      
      
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      Reading ability to ensure proper patient identification, reading text pages and computer screens, and performing data entry and review.
      
      
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      The employee needs strong customer service skills, acquired though six months of on the job training and attendance at Customer Service Training for Patient Transportation
      
      
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      Ability to learn and perform bedside pick -up and assisted lift procedures, acquired through on the job training, ergonomics and patient transport safety training classes.
      
      
      
      
      
      Additional Information
      
      
      
      MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!
      
      
      
      MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at mainehealth.org
      
      
      
      At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
      
      
      
      With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
      
      
      
      Additional Information Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.

Keywords: MaineHealth, Portland , Patient Services Support Technician - Patient Transport, Professions , Portland, Maine