(ASD,-BAU)Desktop Support Technician - Remote
Company: TTEC
Location: Portland
Posted on: September 16, 2023
Job Description:
Desktop Support Technician - RemoteAt TTEC, we're all about the
Human Experience. Elevated. As a Desktop Support Technician -
Remote, you'll be a part of creating and delivering amazing
customer experiences while you also , an award-winning employment
experience and company culture.What You'll be DoingDo you have a
passion to help others solve issues? Want to learn and grow your
own knowledge in various IT fields? In this role, you'll be the
hero for all forefront associates as you will help navigate and
deliver basic IT support daily. In doing so, you'll be exposed to
many different IT scenarios, perfect for growing your own tech
expertise and becoming well rounded with information. Your great
listening skills and ability to read between the lines will allow
you to find the route of the associates' problem and translate it
to an IT solution.You'll report to the Senior Manager,
Helpdesk-Service. You'll contribute to success of the business by
leading and resolving the associates' technical issues and bringing
amazing support.During a Typical Day, You'll
- Proactively recognize, translate, and resolve technical issues
affecting agents on site through reading between the lines and
connecting the dots with your basic IT and desktop navigation
knowledge
- Comfortable monitoring and prioritizing ticketed requests based
on status, updates and escalations while recognizing when to
forward issues to the proper technical department, especially
during outages
- Provide user level technical support by installing,
configuring, maintaining and troubleshooting PC hardware and
software issues
- Bridge an end-to-end resolution during the help ticket life
cycle while performing administrative functions as required
- Work to resolve issues over zoom by walking the associate
through troubleshooting processesWhat You Bring to the Role
- IT related bachelor's degree or equivalent experience in IT, 6
months BPO industry experience
- Basic IT knowledge and desktop support - basic hardware and
software navigation and troubleshooting
- Passion to Seek First to Understand and translate technical
issues - read between the lines to understand problems, find
solutions, and walk through how to reach that solution
- Execute walk throughs and solutions to the problem over
zoom
- Passionate and motivated to help others with a customer focused
mindset and positive attitude
- Ability to manage multiple priorities and duties in providing
technical assistanceWhat You Can Expect
- Dedication to your career growth and professional
development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company
values
- And yes all the competitive compensation, performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise youVisit for more information.The anticipated
starting range for individuals expressing interest in this position
is $19.71 - $26.92 hourly. This position is eligible to participate
in an annual incentive program. Actual compensation offers to a
candidate may vary based upon geographic location, work experience,
education and/or skill levels.About TTECOur business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and disruptive brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.TTEC is proud
to be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and every
individual to bring value to the table in their own unique way. But
don't take our word for it, check out some of the diversity and
women in leadership awards on
Keywords: TTEC, Portland , (ASD,-BAU)Desktop Support Technician - Remote, Professions , Portland, Maine
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