Help Desk Analyst

Company: NOVALINK SOLUTIONS LLC
Location: Augusta
Posted on: May 1, 2025

Job Description:

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Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

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Job summary:



Job Opening title: Help Desk Analyst

Contract Duration: 1 year

Job Location: Augusta, Maine



Job Description:



Job Description:

Provides technical assistance, support, and advice to end users for hardware, software, and systems.

Provides hands-on technical assistance to business and technical users.

Investigates and resolves computer software and hardware problems of users.

Serves as a contact for level 1 support.

Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

Determines whether problem is caused by hardware, software, or system.

Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with technical and non-technical co-workers to research problem and find solution.

Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

Experienced with a variety of call-tracking software and systems.

Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.

Follow quality standards and displays strong customer service skills.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills; both written and spoken.



Requirements

Top 3 Skills:

1 to 3 years of experience in a similar role

Experience with Windows OS

Must have strong written and verbal communication skills

Keywords: NOVALINK SOLUTIONS LLC, Portland , Help Desk Analyst, Professions , Augusta, Maine