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Patient Service Representative (PSR)

Company: Maine Medical Partners
Location: Portland
Posted on: November 20, 2020

Job Description:

SUMMARY

Maine Medical Partners is seeking a Patient Service Representative to join their Otolaryngology practice in Portland.

Ear, nose and throat doctors, also known as ENTs, treat a variety of conditions in adults and children. From hearing loss and balance disorders to snoring and sleep apnea, they are skilled in both medical and surgical treatments. They work with primary care doctors, audiologists and medical assistants to diagnose and treat the full range of ear, nose and throat issues.

POSITION SUMMARY

The Patient Service Representative (PSR) greets patients in a friendly and courteous manner, answers incoming telephone calls, schedules appointments, and performs other overall general office duties as assigned. The PSR collects, verifies, enters, and monitors patient data while complying with the federal, state and MaineHealth confidentiality policies.

REQUIRED MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSAS)

* EDUCATION: High School graduate or equivalent preferred.

* LICENSE/CERTIFICATIONS: N/A

* EXPERIENCE: Previous office experience with medical office experience helpful.

* Knowledge and skills in using office equipment.

* Knowledge of customer service concepts and techniques.

* Excellent organizational skills with the ability to accomplish multiple tasks.

* Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.

* Strong computer skills.

* Ability to read, understand and follow oral and written instructions.

* Ability to maintain confidentiality.

* Ability to work independently and as a team member with minimal direct supervision.

* Ability to maintain a professional manner even under stressful situations.

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

Keywords: Maine Medical Partners, Portland , Patient Service Representative (PSR), Sales , Portland, Maine

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