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Customer Service Representative - $3,000 sign-on bonus for external candidates - Partially Remote

Company: UnitedHealth Group
Location: Portland
Posted on: January 5, 2022

Job Description:

If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step for transitioning into a sales-career and watching your contributions help our business to grow. At UnitedHealth Group, you'll have a portfolio of products available that are greatly improving the life of others.--Performance leads to success and-your life's best work.(sm)As a-Sales Agent, you will be-responsible for making and receiving phone calls from-customers who may have already received a quote to answer any follow up questions, or those who are interested in obtaining insurance. A Sales Agent will also assist customers in completing their enrollment applications. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our-8.5 hour-shift schedules during our normal business hours of 8am to 8pm Monday - Friday.--These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime and weekends as needed. Our office is located at 506 Main St. Unit #26 Westbrook, ME. 04092Primary Responsibilities:

  • Handle customer inquiries regarding multi-carrier health insurance and Medicare secondary products and those within the agency portfolio, including answering plan questions, providing enrollment support, as well as making follow up calls to new and existing customers
  • Data entry in order to update our internal database with customer data
  • Conduct outbound and receive inbound phone calls to prospective customers to prescreen sales leads
  • Assist consumers with enrollmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications-
    • 1 year of related experience including analyzing and problem solving for customers is required
    • Minimum education level of a high school diploma or GED or 10+ years of relevant sales experience
    • State health/life license is not required at time of hire; however, hired individuals must obtain the necessary state health / life licensing within 30 days of employment.--This expense will be covered by the company
      • An additional $1,000 sign on bonus is available if you have an active Health Insurance License in the state of ME-in addition to the $3,000 sign-on bonus for all external candidates hired
      • You will be asked to perform this role in an office setting or other company location.
      • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
      • Dependent on performance, this can become a hybrid role, where you would work from home a couple of days a week.-
      • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.-Preferred Qualifications
        • 1+ years sales experience with documented success
        • Proficiency with MS Office applications
        • Spanish proficiency--UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. --You can learn more about all we are doing to fight COVID-19 and support impacted communities: .---Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.-UnitedHealth Group-is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.-Keywords: Sales Agent, Inside Sales, customer service, claims, representative, UHG, UHC, Westbrook, ME, Maine, #RPO, Portland, Gorham, UHO1k, uhomr-

Keywords: UnitedHealth Group, Portland , Customer Service Representative - $3,000 sign-on bonus for external candidates - Partially Remote, Sales , Portland, Maine

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