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Customer Service Representative - No Nights/ Weekends

Company: CVS Health
Location: Portland
Posted on: January 6, 2022

Job Description:

Job DescriptionAs a CVS Specialty Pharmacy, Apothecary by Design (ABD) operates in the heart of Portland, Maine. We have an exciting opportunity for a Customer Service Representative. This position specializes in autoimmune diseases (such as rheumatology, gastroenterology, dermatology, etc), oncology, multiple sclerosis, hepatitis, HIV, and organ transplant.As the Customer Service Representative, you will work under the direction of the Team Lead and Operations Manager to coordinate the needs of patients taking complex medications related to their medical condition, disease or illness. You will work proactively with our patients, provider offices and clients via the telephone and directly onsite to compassionately and efficiently coordinate medication shipments, medication adherence services, provider support, and overall customer service for specialty medications. In addition, you will have a thorough knowledge of specialty operations to ensure that our patients are maximizing the integrated pharmacy services provided by Apothecary by Design.We are open from 8:00am - 6:00pm Monday through Friday. You will be asked to work 40 hours/ full time within these hours.We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Required Qualifications- Active Pharmacy Technician License in Maine (prior to start date).COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.+ If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.+ If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.Preferred Qualifications- Prior experience as a pharmacy technician- Experience working at prescriber's office or insurance company in benefit investigationEducation- Verifiable High School diploma or GED is required.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Portland , Customer Service Representative - No Nights/ Weekends, Sales , Portland, Maine

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