Customer Service/Ticket Agent

Company: Concord Coach Lines Inc
Location: Portland
Posted on: May 10, 2022

Job Description:

Job DescriptionConcord Coach Lines is seeking a permanent part-time Customer Service/Ticket Agent at the Portland, Maine terminal. The part-time schedule would consist of 20-25 hours per week. Candidates must be able to work a flexible schedule (days, nights and weekends are a must). New hires are thoroughly trained and can expect a very competitive hourly rate of $16.00 per hour with a potential increase following a 90-day orientation period.Responsibilities include:

• handling cash/credit card transactions
• answering questions about schedules and fares
• making all of our callers and travelers feel comfortable and appreciated
• swiftly and correctly completing transactions with our Windows-based ticketing computersAttributes we are looking for are:
  • Computer literate with keyboarding skills
  • Personable and outgoing
  • Able to answer informational calls and direct passengers
  • Sell tickets and handle cash drawer
  • Possess strong problem-solving skills
  • Able to multi-task in a fast-paced environment
  • Strong customer service skills
  • Excellent communication skills
  • Honest, clean professional appearance and attitude
  • Friendly, reliable, dependable and caring
  • Enjoys helping people
  • Team player

Keywords: Concord Coach Lines Inc, Portland , Customer Service/Ticket Agent, Sales , Portland, Maine