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Financial Services Representative

Company: Unum
Location: Portland
Posted on: June 15, 2022

Job Description:

Job Posting End Date: June 23Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.General Summary:The incumbent is responsible for reviewing the content of a claim file to determine if all pertinent information is available to perform a complete and accurate determination of the overpayment. Upon completion of the file review, the incumbent determines whether additional follow-up with both internal and external customers may be necessary to acquire missing documentation/information. Once a file is complete and an overpayment has been determined by the incumbent, the incumbent works directly with the claimant or advocate, primarily on the phone, to ensure that overpayments are recovered timely and in accordance with the specific policy language.

This is a highly goal oriented role; the incumbent is responsible for significantly contributing to the units overall recovery results.

The incumbent's complexity of files increases as he/she attains a strong knowledge base which is necessary to effectively administer recovery of overpayments on multiple products and systems (Group LTD, STD, Life, IDI and LTC - Unum, Provident and Paul Revere).Principal Duties and Responsibilities

  • Analyze content of claim file and obtaining the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers and external resources to determine appropriate course of action on each file.
  • Consistently calculates, communicates and manages a caseload of claims with varying levels of complexity, demonstrating a strong technical ability necessary to administer overpayment claims across multiple products and system applications.
  • Negotiates and binds the Company with respect to decisions made regarding appropriateness of pursuing overpayments.
  • Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
  • Secures a professional relationship with the claimant, provides excellent customer service, demonstrates empathy and remains open to new information. Provides prompt, accurate, and courteous responses to customers to promote the Unum brand.
  • Participates in special projects and other assignments as needed.Job Specifications
    • Associate/Bachelor's degree in accounting/finance or the equivalent preferred
    • Demonstrates computer literacy and/or working knowledge of various claim systems (i.e. BAS, Pace & Polaris, BASPC & NaviLink)
    • Solid oral and written communication and interpersonal skills
    • Demonstrates efficiency in time management and ability to multi-task goals and priorities
    • Ability to work with others in a highly collaborative team environment
    • Self-motivated in a goal oriented environment
    • Adaptable to change
    • Able to deal with conflict effectively and professionally-IN2 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
      Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.Company:Unum

Keywords: Unum, Portland , Financial Services Representative, Sales , Portland, Maine

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