Customer Service Representative - $20 per hour + SET Schedules
Company: SPECTRUM
Location: Portland
Posted on: June 18, 2022
Job Description:
There is a strong connection hereAt Spectrum, our mission is
keeping people connected through our products, services and
outstanding customer support. If you have a passion for helping
people, and are looking for a work place where you will be
developed, supported, appreciated, and have boundless opportunities
for growth, then we want to connect with you!Join us and we'll
connect you with...
- Outstanding paid training program, with mentoring to ensure
your success
- A set schedule that you can plan your life around
- Generous paid time off
- Free internet and cable services in our coverage area
- Comprehensive health, dental and vision benefits in first 30
days
- Best in class Retirement Plans and 401k Match - up to 9% of
wages per year
- Educational Assistance up to with no waiting period
- A diverse and inclusive team where you will feel valued
- Leaders who will coach and help you develop to your full
potentialThe Role At A Glance
- Full-time entry-level to mid-level customer service role in
inbound call center. You will troubleshooting and resolving mobile
customer technology and service issues, including repair, billing,
and account management.
- Profile: A people oriented, problem solver who can multitask to
resolve a variety concerns with services and equipment. Mobile
Representatives use empathy, patience and effective communication
skills to uncover customer needs, answer questions, and leave a
positive impression on customer interactions.
- Minimum Requirements: High School Diploma or GED; Ability to
read, write, speak and understand EnglishIt's about learning and
growingThis may be new for you, but the journey is all mapped out.
There's a lot to learn, and our thorough, fully paid training can
make you an authority on Spectrum's Mobile products and services in
about a month. After that, you'll be ready to troubleshoot
customer-facing systems like a pro. The industry moves quickly; to
stay on top of it, we provide training updates to keep you
up-to-date on our newest products, services, and upgrades so you'll
be ready for any question that comes your way. One-on-one time with
department leaders and additional mentor support give you
everything you need to create a streamlined process for your
customers and yourself.With a deliberate path to successWe believe
the best people to lead are those who have been down the same road
before. Most of our supervisors started as Representatives
themselves, so they know exactly what kind of support will help you
grow into a successful employee. With well-established career paths
across multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with SpectrumThe benefits are clearIn addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
familiesWork ScheduleA variety of schedules are available. All
schedules include at least one weekend shift.Upcoming Training
Classes
- Currently hiring for classes starting on July 19th
- 11 Weeks Training Schedule: Tuesday - Saturday 11:00am-7:30pm
COP170 312246 312246BR
Keywords: SPECTRUM, Portland , Customer Service Representative - $20 per hour + SET Schedules, Sales , Portland, Maine
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