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Customer Service Representative

Company: Berlin City Auto Group
Location: Portland
Posted on: November 24, 2022

Job Description:

Berlin City Auto Group is actively hiring for a h ighly driven, r esults-oriented Business Development Associate to join our growing team in Portland, ME! Competitive Pay starting at $18.00- 21.00 per hour + weekly incentives up to $400.00 per month What We Offer: We will train you- No Automotive experience necessary! Competitive pay with a career path that offers an opportunity for financial growth - $18.00 to $21.00 per hour to start Flexible schedule with paid time off that accrues from day one of employment An extensive benefits package including medical, dental, vision, life, and disability insurance, and more 401(k) with employer contribution! Health and Wellness membership reimbursement up to $40.00 per month Recognition programs & awards are part of the culture that rewards excelling and high performance Employee discounts Fun team atmosphere Position Overview: A Business Development Representative is responsible for receiving incoming calls, establishing relationships with customers and scheduling appointments for the Service Department. Who You Are: You are self-motivated, goal oriented, and have the proven ability to work within a fast-paced environment while achieving BDC related customer satisfaction goals measured by manufacturer surveys You have excellent customer service skills and are clear in your communication You stay informed on industry trends and have the proven ability to create and manage a positive and productive work environment within the BDC You have 2+ years of Sales or customer service experience You are professional have a strong work ethic You possess a high sense of urgency You can establish and manage continuous improvement efforts for the BDC Essential Responsibilities: Answer all incoming Service Department phone calls and emails promptly Call current and former service customers to confirm and schedule appointments Communicate effectively with internet customers according to their preferred method of communication (phone, email, or in-person) Maintain accurate data in the customer database Schedule service appointments for the soonest available time slots Follow-up via the customer's preferred method of communication to ensure they were completely satisfied with their service and assist in remedying the situation if the service does not meet the customer's satisfaction. Requirements: At least 18 years of age Ability to pass a pre-employment background check Authorized to work in the United States Who We Are: Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easy - a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created. To Learn More about Berlin City Auto Group and Career Opportunities, visit us at EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 191 Riverside St. Portland, ME 04103 Pay: $18.00 - $21.00 per hour

Keywords: Berlin City Auto Group, Portland , Customer Service Representative, Sales , Portland, Maine

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