MyChart Service Desk Agent TEAM 2
Company: CTG, Inc.
Location: Portland
Posted on: September 15, 2023
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Job Description:
MyChart Service Desk Agent TEAM 2 United States New Healthcare
IT 4 days agoPost Date 23201151Requisition # Apply for JobShare
this JobSign Up for Job Alerts CTG is seeking remote MyChart
Patient Portal agents to support patients with activating their
accounts, resetting passwords, and navigating the MyChart Portal.
Location: Remote Pay: $17-$18.25/hr JOB RESPONSIBILITIES Provide
Tier 1 support for MyChart issues reported by the patient
community. Thoroughly document each issue in the ticketing system
accurately and effectively to ensure seamless communication between
departments. REQUIRED SKILLS Previous experience working with an
EHR (Electronic Healthcare Record) system Previous experience
working in a healthcare setting as either a medical assistant or
central scheduler Strong PC skills and can provide relevant
examples of PC troubleshooting Bi-lingual with Spanish a plus
(doesn't have to be fluent) Strong interpersonal skills Good
understanding of website navigation Good communication skills
Previous experience working from home a plus 1 year supporting
MyChart a plus CTG is a leading provider of digital transformation
solutions and services that accelerate clients project momentum and
achievement of their desired IT and business outcomes. Our vision
is to be an indispensable partner to our clients and the preferred
career destination for digital and technology experts. CTG has
operations in North America, South America, Western Europe, and
India. For more information, visit www.ctg.com. Our culture is a
direct result of the people who work at CTG, the values we hold,
and the actions we take. In other words, our people are the
culture. Its a living, breathing thing that is renewed every day
through the ways we engage with each other, our clients, and our
communities. Part of our mission is to cultivate a workplace that
attracts and develops the best people, reflected by our recognition
as a Great Place to Work-certified company across many of our
global operations. CTG will consider for employment all qualified
applicants including those with criminal histories in a manner
consistent with the requirements of all applicable local, state,
and federal laws. CTG is an Equal Opportunity and Affirmative
Action Employer. CTG will assure equal opportunity and
consideration to all applicants and employees in recruitment,
selection, placement, training, benefits, compensation, promotion,
transfer, and release of individuals without regard to race, creed,
religion, color, national origin, sex, sexual orientation, gender
identity and gender expression, age, disability, marital or veteran
status, citizenship status, or any other discriminatory factors as
required by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes. Additional Information * Job
Function: Service Technician * Education Level: High School
Diploma/GED (11 years) * Work Remote: No * Travel: No
Keywords: CTG, Inc., Portland , MyChart Service Desk Agent TEAM 2, Sales , Portland, Maine
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