MEMBER SERVICES REPRESENTATIVE
Company: Planet Fitness
Location: Portland
Posted on: September 30, 2024
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Job Description:
Benefits:Flexible scheduleHealth insurancePaid time offTraining
& developmentAre you interested in fitness and wellness?Join our
team at Planet Fitness! Help us provide a superior level of
customer service to Planet Fitness members, prospective members,
and guests, ensuring an exceptional Judgement Free experience. We
thrive on friendliness and cleanliness so a positive, upbeat
attitude is a must! Basic computer proficiency and frequent
physical activity are required. Start your Planet Fitness career
today!Job SummaryResponsible for providing a superior level of
customer service to Planet Fitness members, prospective members and
guests, ensuring an exceptional Judgement Free member
experience.Reports ToClub Manager and Assistant Club
ManagerEssential Duties and ResponsibilitiesCustomer Service/Front
Desk ActivitiesGreet members and guests, provide exceptional
customer service. Make members feel comfortable and welcome!Answer
phones in a friendly manner and assist callers with a variety of
questions.Check members in, tour and sign up new members, log
amenities and communicate updates and events to members and
guests.Respond to member questions and concerns in a timely and
professional manner.Conduct beverage or merchandise purchases on
the point of sale system.Explain and promote our unique fitness
instruction classes (pe@pf) to our active members and our new
members, helping them to keep their workouts new and
exciting.Adhere to policies and procedures outlined in the employee
handbook.Exceed the minimum required daily statistics.Assess and
assist in emergency medical situations as per training.Uphold rules
and policies in the facility.Provide backup support for any
employee who is absent.Uphold integrity and security of sensitive
company documents.Lead by example and maintain consistent
accountability.Communicate between staff members any changes or
information that is pertinent to their positions.Member
AccountsUtilize POS system to assist with new membership cards,
change of address and billing or payment questions.Check members
into fitness classes daily using Datatrak systems.Create new
memberships and guest accounts for members.Uphold integrity and
security with member documents and sensitive information at all
times.Club Cleanliness and MaintenanceKeep the front desk area and
lobby clean and orderly.Execute regular facility cleaning and
upkeep such as mopping up spills under equipment, trash removal,
cleaning windows and mirrors, and re-racking weights.Clean all
exercise equipment and tanning beds.Clean restroom and wet area and
keep stocked.Complete daily and weekly cleaning
responsibilities.Complete walkthroughs of club every 20
minutes.MiscellaneousTrack Key Performance Indicators such as guest
counts, cancels, info callsAssist with inventory counts.Uphold the
positive, energetic, upbeat culture of Planet Fitness.Be a brand
ambassador by leading a judgement free lifestyle.Be aware of all
marketing efforts including enrollment
rates.Qualifications/SkillsPositive friendly attitudeMust be 18
years of age or olderBasic computer proficiency with an eye for
accuracyPunctuality and reliability is a mustExceptional customer
service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the member's
expectationsPositive leadership and diplomacyProblem
solvingRepresent the core values of Planet Fitness at all times, by
upholding the beliefs of teamwork, positivity, integrity, passion,
accountabilityPhysical DemandsVisible continuous activity during
shiftContinual talking in person or on the phone to members during
shiftMust be able to lift up to 50 lbs.Frequent climbing,
balancing, kneeling and crouching during shiftFrequent cleaning of
equipment and facilitiesEmployees at a franchise location are
employed by the Franchisee and are not employees of PFHQ (the
Franchisor). PFHQ neither dictates nor controls labor or employment
matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of
employment for franchisees or their employees. Each franchisee is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Planet Fitness, Portland , MEMBER SERVICES REPRESENTATIVE, Sales , Portland, Maine
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