Case Manager / ISP

Company: Futures Incorp
Location: Norwich
Posted on: February 15, 2026

Job Description:

Job Description Job Description About Company: At Futures Inc. we champion equality by creating personalized growth opportunities that build independent lives for individuals with disabilities in our community. Our personalized and customized community-based program is a positive, powerful and responsive environment where individuals who thrive off one to one programming can succeed We prepare students and adults with disabilities for an independent life with on-the-job coaching, competitive employment opportunities, socialization, life skills and recreation opportunities. About the Role: The Case Manager / ISP plays a crucial role in supporting individuals with diverse needs by developing and implementing individualized service plans (ISPs) that promote their well-being and independence. This position requires a deep understanding of the unique challenges faced by clients and the ability to coordinate resources effectively to address those challenges. The Case Manager will work closely with clients, families, and service providers to ensure that all aspects of care are tailored to meet the specific needs of each individual. By fostering strong relationships and advocating for clients, the Case Manager will help empower them to achieve their personal goals and improve their quality of life. Ultimately, the success of this role is measured by the positive outcomes achieved by clients and their satisfaction with the services provided. Minimum Qualifications: Bachelor's degree in social work, psychology, or a related field. Experience in case management or a similar role, preferably in a human services setting. Strong understanding of community resources and support services. Preferred Qualifications: Master's degree in social work or a related field. Certification in case management or related professional credentials. Experience working with individuals with disabilities or mental health challenges. Responsibilities: Conduct comprehensive assessments to identify client needs and develop individualized service plans. Coordinate and monitor services provided to clients, ensuring they receive appropriate support and resources. Facilitate communication between clients, families, and service providers to promote collaboration and effective care. Advocate for clients' rights and needs within the community and service systems. Maintain accurate and up-to-date documentation of client progress and service delivery. Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for building rapport with clients and collaborating with various stakeholders. Organizational skills are crucial for managing multiple cases and ensuring that all documentation is accurate and timely. Problem-solving skills will be utilized daily to address client needs and navigate complex service systems effectively. Additionally, empathy and active listening are vital in understanding clients' perspectives and advocating for their best interests. Preferred skills, such as advanced knowledge of mental health and disability services, will enhance the Case Manager's ability to provide comprehensive support and improve client outcomes.

Keywords: Futures Incorp, Portland , Case Manager / ISP, Social Services , Norwich, Maine