Program Supervisor

Company: Community Residences
Location: South Windsor
Posted on: February 17, 2026

Job Description:

Job Description Job Description JOB DESCRIPTION JOB TITLE: Program Lead DEPARTMENT: Adult Services & Behavioral Health Services REPORTS TO: Progrnm Supervisor ESSENTIAL JOB FUNCTIONS I. Create a nurturing, positive learning environment and develop strategies to help the individuals cope effectively with social, emotional and physical situations of daily living and facilitate independent performance in these areas. Must be able to perform all job functions and duties that are required of the Direct Support Professionals and Lead Direct Support Professional. Must be able to perform all job functions required. Must be able to lift and transfer 70-75lbs. The work is active and performed both inside and outside of the home. Must be able to utilize approved protective hold techniques in order to keep you, individuals, and co-workers safe. Obtain and maintain certified medication administration, CPR, First Aid, PMT and all other required trainings. Al all times is fully knowledgeable regarding each individual's Individual Plan of Service, programs, service needs, diets, medications and routines. Implements Individualized Plan of Service ensuring that all programs are implemented in a timely manner, that all staff are in-serviced, follow individual programs, and . document according to agency policy and state regulatory requirement. Conduct regular observation checks at all programs. In conjunction with the Supervisor, submission of quarterlies/IP reports as required. Monitor and provide care coordination for medical, physical, and behavioral changes in individuals on a daily basis. Document and report any and all changes to the appropriate department, i.e. Nursing, PT, OT, Dietary or other consultants involved. Takes steps to correct any and all errors observed in regards to individual programs and support needs; reports issues to Supervisor. Responsible for the finances in the home, including the use of petty cash, and individual funds including but not limited to: ensuring individual balances are below $1,200, Bank statements match the ledger, and individuals' cash on hand doesn't exceed $40.00 at month's end. Provide accurate accounting of agency petty cash and individuals' funds in an informative, auditable condition as required or requested. Report any discrepancies to Supervisor immediately. Page Break Responsible for the completion of scheduled staff to individual ratio, and ensure that safe staffing ratio is in place at all times, including medication administration coverage. Ensure the cleanliness of the home, inside and outside. Ensure the upkeep and maintenance of agency vehicles and request any maintenance needed for the vehicle or property promptly. Ensure home is adequately stocked with food and cleaning supplies. Ensure that the individual's right to privacy is maintained and adhere to CRI's Confidentiality Policy. Conduct oneself in a professional manner when interacting with supervisors, coworkers, consultants, families and members of the community. Must be a positive role model for staff and individuals. Conduct monthly staff meetings in conjunction with Supervisor, documenting content and attendance. Provide mandatory training to all staff (i.e. individual programs, individual needs, and all aspects of their care) as required by agency policy and DDS requirements in conjunction with Program Supervisor. Ensure that individuals follow a written daily schedule, which includes: a variety of community-based outings, programs, Activities of daily living, leisure activities and positioning guidelines that meet active treatment standards. Ensure that the program remains in compliance with DDS regulations, and be present at all inspections in conjunction with Supervisor. Familiarize oneself with CR! Policies and Procedures, ensuring compliance. Rotate On-Call with assigned Program Pod, and be responsible for the overall running of the residential program. Complete monthly Tickler and submit in conjunction with Program Supervisor. Monitor compliance to safety requirements. Conduct fire drills monthly, or delegate appropriately. Maintain fire extinguishers and other safety related systems. Responsible for interviewing and recommending to the Program Director, the hiring of new direct care staff in conjunction with Supervisor. Participate in training opportunities. Ensure staff is aware of required trainings and meet agency and DDS training requirements. Remove staff from schedule as directed by Program Supervisor for training non-compliance. Notify Program Supervisor, Director and Human Resources immediately when staff trainings expire. Follow-up with staff to ensure individual's incident reports are completed as required in conjunction with the Program Supervisor. Page Break Supervise staff on a daily basis. Supervision will relate lo progressive discipline, evaluations. Maintain and update a supervision log on each staff. Conduct monthly staff meetings, documenting content and attendance; provide training to all staff on the individuals' needs and aspects of their care. Perform all other duties as delegated or requested by the Supervisor, Program Director or Senior Director. SUPERVISORY SKILLS PERSONAL SKILLS Recognize, identify and quantify real or true problems. Develop and implement action plans to rectify known problems. Effectively evaluate action plan outcomes and adjust such plans as needed. Understand, utilize and maintain Agency systems and operations. Generate and develop new ideas to improve existing systems and operations. Seek suggestions and new ideas from individuals and teams, and be able to provide feedback and/or develop such ideas when presented. Present new ideas, programs and systems in a positive manner and build commitment towards successful implementation. Acknowledge, listen and respond to individual concerns. Establish trust and build rapport by communicating in a non-threatening manner. Orally communicate to all levels of staff or groups in a clear, confident, concise and organized manner without being intimidating or superior. Communicate in writing so that the reader(s) clearly understand the communication and the document presents your ideas in a logical manner. MANAGEMENT SKILLS Knowledgeable of Agency Policy and Procedures and all relevant Municipal, State and Federal licensing regulations. Appropriately delegates authority and responsibility. Monitors and tracks assignments given to staff for completion, accuracy and timeliness. Page Break Ensures that all staff assigned to the program are trained and competent per Agency Policies and Procedures. Establishes expectations for staff in terms of performance that ensures consumers receive the highest quality of services. Provides on-going feedback to employees assigned regarding the quality of their work, compliance with Agency Policies and personal development needs. Establishes an environment within the program where employees assigned are motivated, engaged, and provide on-going communication to the Supervisor regarding ways to improve services provided to individuals. Takes total responsibility for the operation of the program or service from an administrative, management and budgetary perspective. Implements Agency Policy on progressive discipline in a fair and consistent basis. FACILITATION AND TRAINING I. Develop individual and organizational talents, skills and competencies through coaching, feedback and reinforcement. Empower individuals and teams by developing a sense of job and project ownership through communication of clear expectations, providing adequate resources, delegating responsibility and coaching while allowing the individuals and teams the opportunity to expand their scope of responsibility within clearly defined limits. Provide meeting leadership, management and facilitation. Encourage teamwork and collaboration by responding positively to requests for information, suggestions and assistance, sharing the credit for good ideas and disagreeing tactfully when necessary. JOB REQUIREMENTS I. Must possess a valid CT Driver's License, be able to drive own and agency vehicles and a good driving record. 2. Must have CPR, First Aid and Medication Certification within the regulations and time frames set by CRI. Page Break EDUCATIONAL/PROFESSIONAL REQUIREMENTS Must have an Associate's Degree and three years of experience, or five years of experience in the Human Services field, with an emphasis on supervisory experience. Applicant/Employee Date Date Monday-Friday flex position 40 Hours

Keywords: Community Residences, Portland , Program Supervisor, Social Services , South Windsor, Maine