Account Support Specialist

Location: Rocky Hill
Posted on: June 23, 2025

Job Description:

Direct Hire Opening - Work Environment: Full-time, on-site position Monday through Friday schedule Standard business hours (8:00 AM – 5:00 PM) Key Responsibilities: Duties include but are not limited to: Enter and manage customer quotes, orders, changes, and cancellations received by phone or email with accuracy and efficiency Collaborate closely with Sales to ensure an excellent customer experience Use system reports to track open orders and quotes, following up as needed to avoid delays Maintain and update the backorder report in the ERP system Support CRM maintenance by updating customer and order data as needed Act as the main internal contact for customer inquiries, coordinating with departments such as Sales, Operations, Finance, and Warehouse Investigate and resolve customer complaints, ensuring timely and effective solutions Assist walk-in customers by providing knowledgeable and courteous support Participate in training programs to stay informed about product updates and systems Develop a working knowledge of key products, including their features and common applications Qualifications and Skills: High school diploma required; Bachelor's degree preferred or equivalent experience Previous experience in distribution or manufacturing is a plus Proficient in Microsoft Outlook, Excel, Word, and Teams Detail-oriented with strong organizational and time management skills Comfortable working independently and as part of a team Effective problem-solving abilities with a focus on finding practical solutions Experience using ERP and CRM systems is preferred Familiarity with electrical products is helpful, but not required Ability to maintain positive relationships with coworkers, customers, and vendors COM012 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: , Portland , Account Support Specialist, Administration, Clerical , Rocky Hill, Maine